Underwood Surgery

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Reception and enquiries

How can we help you?

Getting help with

Keep us updated

About appointments

Register as a new patient

Can’t find what you’re looking for?

Ask a Receptionist a question

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

Cheltenham General Hospital
Sandford Road
Cheltenham
Gloucestershire
GL53 7AN
Tel: 03004 222 222
Open 24 Hours

Tewkesbury Community Hospital
Barton Road
Tewkesbury
Gloucestershire
GL20 5QN
Tel: 0300 421 6100
08:00 – 19:30

Gloucester Medical Access Centre
Eastgate House
Eastgate Street
Gloucester
GL1 1PX
Tel: 01452 336 290
08:00 – 20:00

Find another local Minor Injuries unit

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Call or get help online now – NHS 111.

Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

See a Nurse for conditions such as vaccinations, family planning and cervical smears, asthma checks, blood tests, smoking advice and health checks.

Get medical advice and treatment from a Doctor.

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time (we recommend 4-8 weeks) before your journey.

Submit a Travel Form

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Gov.uk for specific country travel advice
EHIC to apply for your free European Health Insurance Card

Wellbeing and Health Directory

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Health Review and Assessment Clinic

Here we can help you monitor your condition

More than one condition?

Find out about appointment synchronisation

Health Reviews

Assessments

Prescriptions and medicines centre

How can we help you?

Prescriptions

Local Pharmacies

Lloyds Pharmacy
Waitrose Store, Honeybourne Way, GL50 3QW
Tesco in store Pharmacy
Tesco Store, Colletts Drive, GL51 8JQ
Badham Pharmacy
84 St Georges Place, GL50 3QD
Badham Pharmacy
118 Swindon Road, GL50 4BJ
View more local pharmacies

Underwood Surgery