Welcome to the Underwood Surgery

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We are a family Medical Practice with 11,000 patients in Cheltenham, Gloucestershire. This website provides information for patients and prospective patients.

If you are interested in registering then please visit the practice ensuring that you bring with you the proof of identity as listed on the Registration page

 

 

Online Booking and Repeat Prescription Service

The Surgery would like to encourage more patients to use an Online Service. You can now book available appointments 24 hours a day and check/request your repeat prescriptions 24 hours a day on any web browser . You can also amend your personal details.

For more information on registering for Systm Online or logging in please visit our Systm Online Page. Ask a receptionist when you are next in the surgery and she may be able to sign you up there and then.

However there is another way of gaining access via the new NHS App . This provides a new and secure way for people to access a range of NHS services on their smartphone or tablet. It is slowly being rolled out across the country. The NHS App is now available to the public on Google Play and Apple app stores and allows you to register without contacting the practice even on a Sunday! Why not try it out.

Improved Access

Seven of your local Cheltenham GP surgeries are now working together to provide additional GP appointments for all their registered patients. They have called this group of practices the Cheltenham Central Cluster.

These appointments will be available to you and your family up until 8.00 pm Monday to Friday and on Saturday mornings.

These daily appointments are pre-bookable and will be available at the following location:

• Overton Park Surgery 4pm until 8pm Monday – Friday and 8.30am until 1:30pm on Saturdays

Urgent appointments will also be available on Saturday afternoon and all day on Sunday up until 8pm in central locations in Cheltenham, Gloucester and Stroud.

Where and Who will see me?

• All of our appointments are with a GP
• If you do not wish to share your records you will need to let your practice know, but this could limit the appointments available to yo.
• All appointments are open to patients registered at any of our seven surgeries

How do I make an Appointment?

You may wish to consider some of these other options for advice before you ring your surgery for an appointment:

• NHS Choices website (www.nhs.uk/pages/home.aspx)
• ASAP app (available at www.asapglos.nhs.uk)

Alternatively, please contact your registered surgery who will offer you the best option to meet your needs, including these new ‘Improved Access’ appointments.

Please note there will be no telephone access to your normal surgery after 6.30pm on weekdays or at weekends.

For information concerning data sharing:

• Policies
• Full Details (.docx)

 

Accessible Information

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

Please tell the receptionist if you need information in a different format or communication support.

Carers

If you care for somebody then please note that we have lots of information in our waiting room which may be helpful to you - alternatively click on the links below. If you register as a carer with us then we can provide additional support; let a receptionist know and we can make a note on your record. It would be useful to know who you are caring for but you don't have to tell us.

If you are a carer and register with Carers Gloucestershire then you can receive additional support and even financial help. e.g. emergency support scheme, time out for carers service, Carers Counselling Service.

• Carers Gloucestershire
• Carers National Help

Patient Participation Group

In conjunction with suggestions from our Patient Participation Group and following national advice we have placed The Friends and Family Test cards for patients to complete at the entrance to the Surgery. This replaces the annual patient survey. It would help the Surgery and the Group if you could anonymously complete one of these.

We are still looking to recruit more members to our Patient Participation Group, so if you are interested, please email us on underwood.reception@nhs.net

CQC Report

The Underwood Surgery is regularly inspected to ensure a high standard of Patient Care. See below for the full report on how we did in March 2016:

Underwood Surgery
CQC overall rating: Good
16 March 2016
See the report