Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- in your Systmonline account
- email us via underwood.scripts@nhs.net stating name, date of birth and medication required
- in person
We regret that, unless it is an emergency, we cannot accept telephone requests for repeat prescriptions at the main surgery. This is to remove the possibility of mistakes being made in transcribing telephone requests.
Collecting your prescription
Your request will be processed within two working days of receipt so please allow sufficient time to order your medicines before you run out. Prescriptions will be ready after 3pm each day.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
New patients
If you are a new patient then please could you ensure that you have enough repeat medication for a month from your previous practice. Do not put in a request for a repeat prescription until you have seen your nominated doctor and had all your medications authorised.
Please note that it might take two weeks to see your new GP if they are away. If you are running out of medication then please ensure we have a tear-off slip from your previous GP surgery so that a temporary supply can be issued whilst you are awaiting an appointment.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.