We are a family Medical Practice with 10,000 patients in Cheltenham, Gloucestershire. This website provides information for patients and prospective patients.
If you are interested in registering then please visit the practice ensuring that you bring with you the proof of identity as listed on the Registration page
Flu Clinics - October 14th and 21st
Please note that this year's flu clinics will take place at the Underwood Surgery on the second and third Saturdays in October as usual, that is on the mornings of Saturday 14th and Saturday 21st October.
Please click on the link below to see the results of the CQC inspection that took place in 2016:
CQC overall rating: Good
16 March 2016
See the report
Choice PlusChoice+ clinics are funded by the Prime Minister’s GP Access Fund to help people who
need same day appointments. There is a Choice+ clinic in every area of Gloucestershire. Your nearest clinics are at St Pauls Medical Centre GL50 4DP in the Chapel downstairs and Hesters Way Community Centre GL51 7SU. The clinics are staffed by experienced local GPs. Clinics are open every day of the week, including Saturdays, Sundays and Bank Holidays. Evening appointments are also available.
How do I access a Choice+ clinic?
Ring your GP practice as normal. A nurse or GP will take some brief details of your medical problem and offer a Choice+ appointment if this would be suitable for you.
What sort of problems are suitable for Choice+?
Choice+ is suitable for people with medical problems that are new - such as tonsillitis - or that have got worse, for example someone with COPD (also known as emphysema) who may have a chest infection that needs treating quickly.
Are there problems that are not suitable for Choice+?
Usually, if you have already seen your own GP about a problem, or the appointment is about a long-term medical condition, it would be more appropriate if you continue to see your own GP who already knows about your condition, including tests and treatments that you have received. There are some exceptions – for example, if your long term condition, such as COPD or asthma, has temporarily got worse due to a chest infection, Choice+ will usually be able to help. When you ring your GP surgery, the doctor or nurse who speaks to you will be able to advise whether Choice+ is suitable for you.
Do Choice+ clinics have access to my medical records?
Choice+ doctors do not have access to full medical records unless you consent to this. Please bring a list of the medication you take to your Choice+ appointment.
Does my own GP know what has happened at my Choice+ appointment?
When you come to a Choice+ clinic, you will be asked if you are happy for a record of your appointment to be sent to your own GP. Provided you say yes, a summary of the appointment will be sent to your own doctor
Online Booking and Repeat Prescription Service
The Surgery would like to encourage more patients to use our Online Service. You can now book available appointments 24 hours a day and check/request your repeat prescriptions 24 hours a day on any web browser or using the apps below. You can also amend your personal details.
For more information on registering for Systm Online or logging in please visit our Systm Online Page
SystmOnline has mobile apps for iOS and Android users.
Click the badges below to download them:
If you are travelling abroad and need advice or vaccines, please visit our travel advice page to find out more.
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
Please tell the receptionist if you need information in a different format or communication support.
If you care for somebody then please note that we have lots of information in our waiting room which may be helpful to you - alternatively click on the links below. If you register as a carer with us then we can provide additional support; let a receptionist know and we can make a note on your record. It would be useful to know who you are caring for but you don't have to tell us.
If you are a carer and register with Carers Gloucestershire then you can receive additional support and even financial help. e.g. emergency support scheme, time out for carers service, Carers Counselling Service.
Patient Participation Group
In conjunction with suggestions from our Patient Participation Group and following national advice we have placed The Friends and Family Test cards for patients to complete at the entrance to the Surgery. This replaces the annual patient survey. It would help the Surgery and the Group if you could anonymously complete one of these.
We are still looking to recruit more members to our Patient Participation Group, so if you are interested, please email us on email@example.com
Computer Update (I.T)
Please click the download button below for information concerning the Surgery I.T. developments
Statement of Intent 2015 [.doc]
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