Underwood Surgery

139 St. George's Road, Cheltenham GL50 3EQ

Terms of use policy

v4.1 May 2018

The terms of use outlined below are for the website underwoodsurgery.co.uk. They set out different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

By using our website, you the user, hereby agree to this statement as outlined below.
If you do not agree with any of it then please do not use our website.

Amendments to terms of use

We may revise and update these Terms of Use from time to time in our sole discretion. You are advised to check this page from time to time and take notice of any changes we made - we update the date each time a revision is made, as they are binding on you. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.


Though we aim to keep our website running 100% of the time, this may not always be possible in certain situations such as security updates etc. We accept no liability from events arising due to the loss of information from this website. We reserve the right to modify or remove any information at any time without notice.

SSL Certificate

SSL (Server Socket Layer), HTTPS or 'The Green Padlock' provides a secure connection between the user and the website server. The Underwood Surgery has a SSL Certificate which allows our users to browse our website securely, meaning data submitted through our website will be encrypted between you and our server.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved in the user's web browser that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Cookies on our website are generally used for storing a "Client ID" which ensures that our website is delivering the content to the correct user, and allows us to see how many people have visited our website. Our website also uses cookies to determine if you are signed in, or have submitted a web form.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

You can find out more about cookies and how to manage them at aboutcookies.org.


This website uses analytics software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information (nor is it able to). This data collected by Google is anonymous and allows us to see how people engage with our website to help us further improve it.

You can read Google's privacy policy here for further information http://www.google.com/policies/privacy/

Other cookies may be stored to your computer by third party partners (such as Google Maps) when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Most modern browsers (such as Chrome, Safari, Firefox and Opera) have a "Do Not Track" option. When enabled, our website will not monitor your usage of our website.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Medical Information

Whilst we have made every attempt to ensure the accuracy and validity of all information provided on this website, the practice does not accept responsibility for events arising from the use of the information provided. Advice offered to patients, while being as accurate and complete as possible, should not be used as a substitute for a consultation with the patient's own doctor.

If you use the Internet for medical information then please be aware of the following points:

  • Review more than one site in order to obtain a balanced view
  • Check for the authors' names and qualifications - anonymous information is less likely to be sourced accurately
  • Use sites that are regularly updated
  • Be aware that advertising might influence the site contents - check for commercial sponsorship
  • Avoid online consultations and diagnoses
  • Information sourced from outside the UK might describe treatments not available here

Email Newsletter

This website operates an email newsletter program, through the provider MailChimp, used to inform subscribers about news and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; www.example.com.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform and analytics accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy web addresses such as http://hollands123.com/path/to/a/page.html to shorter ones such as bit.ly/hj34234 or t.co/ouxjbas2sD

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information