Underwood Surgery

139 St. George's Road, Cheltenham GL50 3EQ

What is SystmOnline?

When you register with SystmOnline you can sign in using their mobile apps or website to:

  • Order Repeat Prescriptions
  • Book, change or move Appointments
  • Update personal Details e.g. Home Address, Telephone and Email address
  • Access Medical Notes

To get started on the registration process, see the registration section below.

Regular Users

Please note that we do have up to two Registrars GPs; they can be consulted for any problem. If you are booking a blood test with the phlebotomist then please ensure that this has been approved by the Surgery first or we cannot prepare the blood form in advance of your appointment.

When you sign in, please ensure you are using the genuine SystmOnline website listed below:



For security reasons, you need to visit the practice in person with proof of identity before we can create you an account. Download the form below to get started on the registration process:

[SystmOnline Registration (.doc)]

Trouble Shooting

Password Resets

Your password needs to comply with the new security guidelines. When changing your password ensure you have the following in your password:

  • Capital letter
  • Number
  • Symbol

If you have not given the practice your email address, you will need to contact reception and ask for Jools to reset your password.

We suggest you write your password down and keep it somewhere safe such as in your wallet or purse. Please check out the government's website cyberstreetwise.com/passwords for advice on choosing a secure password.

Incompatible Browser

If you are having problems with the SystmOnline website you may have an incompatible browser such as Internet Explorer which is known to have issues. The website may also have trouble running on mobile devices such as smartphones or tablets. Install the SystmOnline app on them to ensure that you can use it properly.

Here are a few of the popular modern and faster web browsers to consider:

Mobile Applications

SystmOnline has mobile apps for iOS and Android users. Click the badges below to download them: