Suggestions, Comments and Complaints

We welcome your views and constructive suggestions which will help us improve our service to you.

We are continually looking to turn our patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families. We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received.

Please note that The Underwood Surgery keeps strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, the practice needs to know that you have their permission to do so. A note signed by the person concerned will be required, unless they are incapable of providing this due to illness or disability. The practice management team hope that if you have a problem you will use the Practice Complaints Procedure. However, if you feel you cannot raise your complaint with us, or you are dissatisfied with the response received from us, you can contact the following bodies:

NHS England Contact Centre (Use this as your first point of reference)

NHS England,
PO Box 16738,

B97 9PT

Telephone: 0300 311 22 33


SEAP NHS Complaints Advocacy Service
If you need help or support in pursuing your complaint this is an independent complaints advocacy service:

PO Box 375,
TN34 9HU

Telephone: 0330 440 9000 or 0300 343 5710